Donation Request Policy
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Donation Request Policy

Policy for Donation Requests

Each year the Palm Beach Zoo receives numerous donation requests from a variety of individuals and organizations for complimentary admission passes to the Zoo. As you may expect, it is very difficult to honor every request. Because the Zoo is a non-profit organization, it is necessary to limit the number of complimentary admission tickets that we distribute each year.

The following guidelines should help determine if your organization is eligible for complimentary passes.  Should you meet these criteria, we will mail you a complimentary Family Four Pack of admission tickets to the Palm Beach Zoo.

Eligibility requirements:

  • Your organization must be a non-profit organization (501c3, 301c3) requesting complimentary passes for a fundraising event occuring in Palm Beach County.  Fundraisers include auctions and raffles, but NOT door prizes.
  • The request must be made at least one month prior to the fundraising event. 
  • Only one donation to an organization during the Zoo’s fiscal year (October 1 - September 30) will be fulfilled.

The following groups are not eligible to receive complimentary pass donations:

  • Individuals or individual families
  • For-profit organizations
  • Political parties

How to apply:

  • A letter must be sent to the Palm Beach Zoo on the requesting organization’s letterhead.  This letter must indicate all donation request details, including date of the fundraising event, how the donation will be used, and where to send the donation.
  • The letter must be mailed, faxed, or emailed to:

Palm Beach Zoo
ATTN: Guest Services
1301 Summit Boulevard / West Palm Beach, FL 33405
Fax: (561) 585-6085 / E-Mail:

Only approved requests will receive a response.  Please note, due to extremely high demand it may take 30 days or more to process your request. Please note that phone calls and emails regarding the status of a submission request will not be accepted.  If you have a general donation request question, please send an email to the Zoo’s Guest Services Department at