Animal Experience FAQs
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Animal Experience FAQs

Palm Beach Zoo Animal Experiences FAQs

 

What animal experiences does Palm Beach Zoo offer?

The Palm Beach Zoo hosts five experiences where guests meet our animals up close and personal:

  1. Sloth
  2. Flamingo
  3. Aldabra Tortoise
  4. Otter

Do I need to register in advance?

Yes.  Advance registration, at least a day in advance, is required and space is limited.  Registration for animal programs closes at 6 AM the day of the program.  Unfortunately, we cannot accommodate walkup registrations at this time.

What are the minimum age requirements?

  1. Sloth - no minimum age
  2. Flamingo – 8 years old
  3. Aldabra Tortoise - no minimum age
  4. Otter - no minimum age

Guests 17 years of age and under are required to be accompanied by a responsible person 18 years of age or older.  All participants are required complete an online waiver at the time of registration.  Guests 17 years of age and under must have their waiver completed by a parent or legal guardian. 

For experiences with no minimum age, all participants must purchase the experience including toddlers (age 0-2). General Admission to the Zoo is free for toddlers ages 0-2, however, every individual must pay for the animal experience. Even if the toddler is not taking part in the experience, they must pay for the experience to be present.  

Toddlers and babies-in-arms are not allowed to attend the Flamingo experience. 

Is there any PPE, (Personal Protective Equipment) like masks required during the experiences?

To keep the animals healthy, masks and other PPE is required to be worn during the animal experience. Some will also require latex gloves or shoe covers to take part in the experience. You will be directed by the Zoologist before you enter the habitat. The applicable PPE will be provided, and if you don't have your own mask one will be provided for you at the experience. If you can not wear a mask, please refrain from booking the experience. Refunds will not be given for any reason the day of the experience, including refusal to wear a mask.

Closed-toe shoes are required for all participants.

How long are the experiences?  

All animal experiences are 30 minutes in length.

When are the programs offered?

Days and times vary. Please visit the experience page on our website and click the “Sign Up Now” button for the specific experience for which you want to check availability.

Times for each experience:

Monday
  • Flamingo 2:00 PM
  • Otter 11:30 AM & 3:00 PM
Tuesday
  • Sloth 10:45 AM
Wednesday
  • Sloth 10:45 AM 
Thursday 
  • Sloth 10:45 AM 
  • Flamingo 2:00 PM
Friday
  • Sloth 10:45 AM 
  • Flamingo 2:00 PM
  • Otter 11:30 AM & 3:00 PM
Saturday & Sunday
  • Aldabra  9:45 AM
  • Sloth  10:45 AM 
  • Flamingo  2:00 PM
  • Otter 11:30 AM & 3:00 PM

 

What do I need to bring?

Most of our experiences are behind-the-scenes and outside in the South Florida environment.  Thus, close-toed shoes are required and a water bottle is recommended. Please bring your own mask, if you don't have a mask, one will be provided to you. If you are unable to wear a mask for any reason, please refrain from booking the experience. No refunds will be given the day of the experience. 

Will I need to wear a mask?

Yes.  For the protection of our animals, masks are required to be worn over the mouth and nose during the experience.  A clean, new mask will be provided. If you are unable to wear a mask for any reason, please refrain from booking the experience. No refunds will be given the day of the experience. 

Can I touch/feed the animals?

The welfare of our animals and the safety of our guests are the top priorities during all of our animal experiences.  If the animal chooses to engage with our guests, opportunities for safe interactions may be available.   However, we cannot compel the animals to interact.  Note: For the Koala experience, Australian regulations prevent guests from touching or feeding the koalas.

Can I bring a camera?

Absolutely! 

When do I need to arrive?

Please arrive at the zoo at least 30 minutes prior to the start of your experience. If you are late to the experience, you will not be able to take part in the experience. No refunds will be given the day of the experience. 

Where do I go when I arrive?

When you arrive at the zoo, go to the Guest Services window and let the staff know you have an animal experience reservation.  They will let you know where your experience will meet.  Participants arriving early can enjoy the zoo and can meet at their experience location 15 minutes before the start of the experience. 

Are the experiences wheelchair accessible?

Due to the behind-the-scenes nature of our experiences, the level of accessibility varies by experience.  Please contact us at info@palmbeachzoo.org if you require special accommodations.

Is admission included?

No.  A separate admission ticket is required for all participants.  Admission for Zoo Members is, as always, free. Admission to the Zoo is free for toddlers (ages 0-2), however, all those entering the experience must purchase the experience, including toddlers, even if they are not participating. 

What is your cancellation policy? 

To receive a full refund, cancellations must be made at least 24 hours before the date of your program.  Cancellations made within 24 hours of the start date of the program will not be refunded.  No-shows will not be refunded or rescheduled.  Requests to reschedule may be accommodated, based on availability. All programs are subject to cancellation due to severe weather conditions, or other safety concerns. If the zoo cancels a program due to weather, participants may opt to reschedule or receive a full refund.  Guests who endanger the welfare of our animals or are disruptive to other guests will be excused from the experience without a refund. Refunds will not be given for any reason, on the day of the experience.