In order to receive the group admission rate, a 20% non-refunable deposit (minimum of $100) is due within 14 days to secure your field trip date. Final payment is due upon arrival or may be paid in advance. Please note that the pre-registered group admission rate is not available at the main entrance; it can only be purchased in advance. If you are unable to pre-register and provide a deposit, your group will still be permitted to visit however you will be charged the group walk-up rate. Please note that we encourage guests to pre-register as the walk-up rate is higher than the pre-registered rate.
For deposits and final payments we accept the following: a company check made payable to the Palm Beach Zoo, money order, cash, or credit card (excluding Discover) using our credit card authorization form. Checks can be mailed to Palm Beach Zoo, Att: Group Sales—1301 Summit Blvd., WPB, FL 33405. Please note that we do not accept purchase orders. Overpayments will only be refunded in the amount of $25 or more. Refunds are made by check and will be mailed to the address you provided on your reservation form. Please allow 2-4 weeks for processing.
Please report to the main entrance to check in. If you are scheduled for a zoo class or tour, a zoo educator will meet you at the fountain 10 minutes before your scheduled program time.
Bus parking is available ONLY in Dreher Park across the street from the zoo on the south side of Summit Blvd. The paved bus lane at the main entrance of the zoo is designated only for the drop off or pick up of group passengers. Cars may park in our main parking lot. Parking is free.
Due to the popularity of our programs and tours, your group may be combined with another group. It is extremely important that your group arrive on time. If you are running late, please call (561) 533-0887 ext. 229, and let us know your approximate arrival time. While we will do our best to accommodate late arrivals, we do reserve the right to adjust your program time or cancel your program completely depending on our schedule. Please note that there are no refunds for missed zoo classes or guided tours due to late arrivals.
Only weekday school groups are permitted to bring lunches into the zoo. Catered lunches or pre-arranged bag lunches are available. For more information, please contact: (561) 533-0887 ext 217 or email Laurie Zelnia.
There are several locations throughout the zoo where you can pick up your souvenirs, including the Tropics of the Americas Marketplace, Fountain Gift Kiosk, and the Gift Shop at the zoo exit. The Gift Shop requires one adult per five children and asks that you bring only one group into the store at a time. While we encourage your group to visit the Gift Shop, please ensure that they are properly supervised. You can also pre-purchase souvenir gift bags for each member of your group. For more information or to order gift bags please call (561) 533-0887 ext. 226.
Please contact our Education Coordinator at (561) 533-0887 x 229 or via email at firstname.lastname@example.org and we will do our best to reschedule your trip.
In case of extreme inclement weather, you must contact the Zoo within 24-hours of your scheduled trip date. We will do our best to reschedule your trip or you may receive a credit towards a future visit. Please note that this is at the discretion of Zoo Management.
Please note that no shows the day of your scheduled visit, will forfeit their deposit.
Please treat all living things at the zoo with care and respect. We have placed trash receptacles and recycle bins throughout the zoo, so that you can leave the grounds the way you found them. Thank you for visiting.