Frequently Asked Questions

Here are the answers to some Frequently Asked Questions regarding Zoo Membership:

1. Who can use my membership?

A. For any membership level, there is a place for 2 names on the membership card, with this, there are two options:

-You can name one adult, and leave the second name as "guest". This means that the named adult needs to be at the Zoo to use the membership, but the "guest" can be any one person each visit.

-You can name two adults on the membership card. This will allow the named adults to visit together, or separetely, and receive the membership benefits.

*At least one of the named individuals on the membership must be present in order for those covered under the membership to be admitted. Children covered under a membership will not be admitted without at least one of the named adults on the membership accompanying them. 

*Children under 3 are FREE and can come along with any Zoo Membership level! 

2. When does my membership begin?

A. Your membership begins the day you sign up and will be valid for a year from that date. For example: If you purchased a membership on January 1st of 2016, it would be valid 01/01/16-12/31/2016.

3. When does my membership expire?

A. Your expiration date is printed on your membership card. If you do not have that available please call our membership office at 561.533.0887 x 238.

4. What do I do if I lost my membership card?

A. You can still visit the Zoo! You will just need your photo ID to gain admission, our staff will be able to look up your account at the Admissions Booth. If you need a new membership card please let the staff at the Admissions area know, or you can call our Membership office at 561.533.0887 x 238, or e-mail our Membership department at membership@palmbeachzoo.org.

5. How do I see discounted member prices online?

To access your account through our website please follow these instructions:

-Click Here

-In the "Current Zoo Member/Returning Guests" area please enter your full first and last name and then click "continue"

*If you have not previously set up a password, then you will see a message that says "Reset Password for Guest Number XXXXXXXX" you can then click "reset password" and an e-mail will be sent to you with a temporary password to log in.

-On the next page you should be prompted for your password, please enter your password and click "verify"

-Once you do that, you will see your guest details. If you need to change your address, e-mail address, or password, you can do so by clicking "edit" otherwise, please click "continue"

-At this point you should now be logged in to the website and able to see all member pricing for any ticket you might purchase!

**If you do not have a valid e-mail address associated with your membership, then you will be unable to complete this process. Please call our Membership Office at 561.533.0887 x 238, or e-mail membership@palmbeachzoo.org for assistance.

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